Effective Date: April 15 2026

This Non-Refundable Deposit Policy (the “Policy”) forms an integral part of all agreements entered into between AM Graphic Design Agency (“AM Graphic Design,” the “Agency,” “we,” “us,” or “our”) and any client (“Client,” “you,” or “your”) engaging the Agency for graphic design, branding, web design, web development, or related services.

Deposit Requirement

Unless otherwise expressly stipulated in a written agreement executed by the Agency, the Client shall remit a non-refundable deposit equal to fifty percent (50%) of the total project fee (the “Deposit”) prior to the commencement of any work.

No services shall be scheduled, reserved, or initiated until the Deposit has been received and confirmed by the Agency. The Agency expressly reserves the right to decline, delay, or reschedule any project where the Deposit has not been paid in full.

Nature and Purpose of the Deposit

The Deposit is not a prepayment held in trust, nor is it contingent upon the completion of deliverables. Rather, it constitutes consideration for the Agency’s commitment to allocate time, creative resources, production capacity, and project scheduling to the Client’s engagement.

Upon receipt of the Deposit, the Agency may immediately begin internal planning, creative direction, research, scheduling of personnel or subcontractors, and may correspondingly decline or defer other business opportunities. The Client expressly acknowledges that such allocation of resources results in tangible and intangible costs to the Agency.

Strict Non-Refundability

The Deposit is strictly non-refundable under any circumstances whatsoever, to the fullest extent permitted by applicable law.

Without limiting the generality of the foregoing, the Deposit shall not be refunded, credited, or otherwise reimbursed in whole or in part in the event of:

• Cancellation of the project by the Client at any stage, whether before or after work has commenced;
• Indefinite postponement or abandonment of the project;
• Failure by the Client to provide required materials, feedback, approvals, or access credentials;
• Changes in the Client’s business, financial situation, or strategic direction;
• Dissatisfaction with subjective design preferences where services have been performed in accordance with the agreed scope;
• Delays attributable to the Client that impact project timelines or feasibility;
• Termination of the engagement due to breach of agreement, including non-payment or inappropriate conduct.

The Client expressly waives any right to dispute, charge back, or otherwise attempt to recover the Deposit through financial institutions or third-party payment processors on the basis of non-delivery, partial delivery, or cancellation, where the Agency has acted in good faith and in accordance with the agreed scope of services.

Acknowledgment and Informed Consent

The Client acknowledges that the non-refundable nature of the Deposit is clearly and expressly disclosed in plain and unambiguous language within all applicable agreements, proposals, and service documentation provided by the Agency.

By signing an agreement, approving a proposal, or submitting payment of the Deposit, the Client confirms that they have read, understood, and voluntarily accepted this Policy in its entirety, and that they have had the opportunity to seek independent legal advice if desired.

No Transfer or Application to Future Work

The Deposit is specific to the project for which it was paid and shall not be transferable to other projects, services, or future engagements unless expressly agreed to in writing by the Agency at its sole discretion.

The Deposit shall not be held as a credit, retainer balance, or general account credit for future use.

Exceptions

Any exception to this Policy must be explicitly authorized in writing by an authorized representative of the Agency. No verbal statements, informal communications, or prior course of dealing shall be deemed to modify or waive the enforceability of this Policy.

Compliance with Applicable Law

This Policy is intended to be interpreted and enforced in accordance with the applicable laws of the Province of Quebec, the Province of British Columbia, and the federal laws of Canada.

Where consumer protection or civil law provisions impose limitations on the enforceability of non-refundable deposits, this Policy shall be interpreted to the maximum extent permitted by such laws, without invalidating the remaining provisions.

In the Province of Quebec, this Policy shall be interpreted in a manner consistent with the Civil Code of Québec, including the principles governing contracts, obligations, and clauses relating to deposits and penalties. In British Columbia and other common law jurisdictions in Canada, this Policy shall be interpreted in accordance with applicable contract law principles.

Reservation of Rights

The Agency expressly reserves all rights to enforce this Policy and to pursue any remedies available at law or in equity in the event of non-compliance, including but not limited to recovery of outstanding fees, administrative costs, and any damages arising from breach of agreement.

Acceptance

By remitting the Deposit and engaging the services of AM Graphic Design Agency, the Client acknowledges and agrees to this Non-Refundable Deposit Policy in full, without limitation or qualification.